Oracle iSupplier – Request Cancellation of Purchase Orders (PO)

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Oracle iSupplier – Request Cancellation of Purchase Orders (PO)
Oracle iSupplier allows supplier contact to request cancellation of purchase orders that was placed by purchasing organization. This may be done due to various reasons, such as unable to deliver on time, product design change no longer meets the request criteria etc.

Supplier contact’s activity in Oracle iSupplier:

Login to iSupplier portal as a supplier contact and click on the Orders -> Purchase Orders link.

Select the PO and click on the “Request Cancellation” button or click on the PO number and select “Request Cancellation” in the “Action” field in the subsequent page and click go.

If you are cancelling the entire PO, then click on the “Cancel Entire Order” button in the subsequent page and enter the reason of the cancellation in the page that appears next.

If you are cancelling one/few line(s) of the PO, then select “Cancel” in the “Action” field and enter the reason of cancellation in the “Reason” field.

In iSupplier portal, the status of the PO will show as “Supplier Change Pending” and the authorization status changes to “In Process”. The Supplier contact can see the POs waiting for change request approval by clicking on the Orders tab and selecting “Purchase Orders Pending Supplier Change” in the view field.

Buyer’s activity in Oracle Purchasing:

Now, login as buyer in Oracle.

Buyer can access the change request from the following areas:

1. Email or Notifications in the Notification Summary. See the notifications of “PO Supplier Change” type and click on the link. The changes requested by the supplier are highlighted prominently in the details of the notification. Click on Accept/Reject/Reassign button as appropriate.
2. Access the change request using Professional Buyer Work Center(PBWC) – Click on Buyer Work Center -> Orders and select “My Orders with Pending Change Requests” option in the view field and click Go. It will show the orders with pending change requests created by supplier. Note that, there will be a blue circle next to the PO number to indicate the pending change request. Click on the PO number to get into the details, and then select “View Change History” in the “Actions” field to see the change details. You will see the record shown will have “Cancellation Request” field value as “Yes” and “Response” will be shown as “Pending” till the change request approval notification is approved. The Response field value will be changed to “Accepted” or “Rejected” based on the button clicked in the approval notification.
3. Another option is similar to the above. Access the change request using Professional Buyer Work Center(PBWC) – Click on Buyer Work Center -> Orders and select “My Orders with Pending Change Requests” option in the view field and click Go. It will show the orders with pending change requests created by supplier. Note that, there will be a blue circle next to the PO number to indicate the pending change request. Select “Respond to Change Requests” from the “Select Order” drop-down list and click “Go”. Now Buyer can approve or reject the change in the subsequent page. It will also provide you the option to select yes/no to indicate whether you want the related requisition to be cancelled as well.

Note that, PO in the supplier change pending status can’t be updated till the change is approved or rejected. Also, only the buyer of the respective PO can action the change request approvals.

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The content posted above is based on author’s own experience and opinion. The details mentioned above may differ in various versions and scenarios of Oracle e-Business suite.

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